Essential Services – from MSD & OT + Others

The Ministry of Social Development and Oranga Tamariki have produced a list of essential social services in Tauranga, listed below:

There is also the opportunity for other providers to ask to be classified as an essential service.
Email Community_information@msd.govt.nz

·       Avalon Aotearoa Charitable Trust

·       EmployNZ Limited

·       SILC Limited

·       Bay of Plenty Sexual Assault Support Services

·       Blue Light Ventures Inc

·       Homes of Hope Charitable Trust

·       Tauranga Budget Advisory Service Incorporated

·       Tauranga Living Without Violence Collective Trust

·       Te Tuinga Whanau Support Services Trust

·       Turning Point Trust

·       Te Runanga O Ngai Te Rangi Iwi Trust

·       Life Style Choices Limited

·       Tauranga Women’s Refuge

·       Tauranga Christian Community Trust (Impac Tauranga)

·       Ngati Ranginui Iwi Society Incorporated

·       Whaioranga Trust

Other services that we know are operating:

  •  Parent to Parent -Childbirth Education Classes, now operating online in a digital format with a mixture of interactive zoom sessions, pre-recorded content and facebook groups.We are also facilitating virtual coffee groups for new Mums, as well as other opportunities for parent education and support. See the website: https://taurangaparentscentre.org/childbirth-education/
  • Breast Cancer Support Service are still providing emotional support by phone, email and text between 9-1 Monday to Friday. For full information about the service www.breastcancerbop.org.nz.
  • Katikati Maori Wardens
  • Tauranga Branch of Diabetes NZ is still operating from our Branch Coordinator’s home by phone, email Facebook and website. providing advice, support and information to people with type 1, gestational or type 2 diabetes. Hours Mon-Fri 9.30am to 3.30pm.
    Contact lena fendley at Tauranga@diabetes.org.nz and 027 883 0158

Pay Equity and Fair Contracts

Lack of pay equity for the NGO workforce and receiving fair contracts for services delivered are long standing issues for the social and community sector.  Indeed an excerpt from a NZ Social Work Association newsletter bemoaned lack of pay equity for NGO social workers compared to their government and DHB colleagues in 1964!  As a result of the research SociaLink undertook last year on pay equity (which compiled information from 155 workers from the western Bay of Plenty social and community sector about salaries) and requests from workers for SociaLink to take some action, SociaLink is initiating a campaign to raise community awareness of the issues and hopes to mobilise the workforce to take action. 

SociaLink, in conjunction with social worker Phill Mulligan, has met with all of the Labour MP’s in our region, Jan Tinetti, Angie Warren-Clark and Tamati Coffey as well as members of the Education and Workforce Caucus committee to raise awareness of the issue and are in the process of engaging with the Public Services Association, NZ Nurses Organisations and ETū to explore how SociaLink can best progress and build awareness and a voice for the NGO sector locally.   We will also engage with similar organisations to SociaLink to spread awareness across Aotearoa.  We are also planning on sending out a survey to the sector to get a better understanding of the issues around contracts for service to assist in undertaking advocacy regarding contracts

Essential Social Services in Tauranga and the western Bay of Plenty

Essential community and social services during COVID-19 lockdown.

A number of community and social services are supporting those in need during the lockdown. If you need help, below are the services that are available to support you.
Please note: we’ve done our best to ensure this information is accurate, however it is likely that the level of service provided by our local community and social services may change over the lockdown period. We will update this information as we become aware of these changes. Download this list as a pdf here. essential-community-social-services-covid19

Financial support

Ministry of Social Development
• All offices are closed to the public, staff are responding to clients online or over the phone.
• Work and Income 0800 559 009. • NZ Super 0800 552 002.


• Rates rebate for low income families
• Rates remissions and postponement

Housing providers

Accessible Properties
• Support for existing clients remains, no new referrals.
• Phone 0800 862 769 or email tauranga@accessibleproperties.co.nz

Salvation Army

• Office is closed. • Phone 07 578 4264 (option 3) or email Tauranga.CM@salvationarmy.org.nz • Facebook: Tauranga Salvation Army

Tauranga Community Housing Trust

• All offices are closed.
• Providing urgent property and welfare responses to current tenants.
• Not accepting new tenants or allowing tenants to exit housing (unless urgent).
• Call centre is available 24/7 on 0800 548 248.

The People’s Project

• Office is closed.
• Some contact with clients will continue by appointment only and case-by-case.
• Home visits will continue but will be conducted from the doorstep only.
• Phone 0800 198 010.


Awhina House (women’s shelter)
• Current residents in lockdown only, no new referrals.
• No visitors allowed to the house.
• Phone 07 777 0944 or email info@awhinahouse.org.nz

Takitimu House (men’s shelter)
• Current residents in lockdown only, no new referrals.
• Phone 027 579 5322.

Community meals and food providers

ELIM Church Meal
• Postponed until lockdown is lifted.
Good Neighbour
• Food rescue continues.
He Rourou Aroha – Huria Marae
• Closed to the public.
• He Rourou Aroha is cancelled until further notice.
Kai Aroha
• Kai Aroha will provide meals on Fridays. One meal per person.
• Takeaway meals only, must adhere to two metre distancing rule:
– Gordon Spratt Reserve, Papamoa (sport & rec centre) 6–6.30pm
– Greerton Hall driveway 6.30–7pm
– Willow Street bus stop 7.15–7.45pm
Street Kai
• Milo night at Willow Street bus stop on Mondays from 5pm.
• Meals will be by takeaway only.
• Phone 022 126 5618 or email milonights@yahoo.com
Street Retreat
• Currently closed, will be reassessed throughout lockdown period.
St Peters in the City
• Church is closed.
• No community meals during the lockdown.
• Phone 027 507 4841.
Tauranga Foodbank
• Remains open and is still taking referrals.
• Providing a delivery service, rather than pick up.
Under the Stars
• Community meal will continue, Thursday lunch and Saturday dinner.
• Takeaway meals only and limiting the number in the hall to 10 people at a time.
• Phone 027 555 2872 or email laura@underthestars.org.nz

Community centres

Merivale Community Centre
• Centre is closed and all programmes cancelled.
• Staff are working remotely and currently providing:
– Foodbank referrals through their facebook page: MerivaleCommunityCentre
– Social work support Mon to Fri, 9am–5pm. Email tamara@merivale.org.nz
Welcome Bay Community Centre
• Centre is closed.
• Phone 07 544 9774 or email communitycentre@welcomebay.org.nz

Mental wellbeing

FREE call or text 1737
• Free call or text 1737 at any time to speak with a trained counsellor – it’s free and confidential.

Addiction support

Bay of Plenty District Health Board
• Mental Health and Addictions Crisis Line 0800 800 508.
Get Smart Youth Alcohol Drug Service
• Support via zoom, skype and phone.
• New clients and referrals.
• Phone 0800 5713712 or email admin@getsmarttga.org.nz

Community facilities:

self-service laundromats Self-service laundromats will be open, provided two-metre physical distancing is enforced.

• Tumble Laundromat
184 Cameron Road
• Liquid self-service laundromat
Parkvale – 393 Fraser Street
Papamoa – 2/38 Gravatt Road
Tauranga – 586 Cameron Road
• 15th Ave self-service laundromat
48 Fifteenth Avenue
• Bellevue laundromat 126 Windsor Road

Community response services

Citizens Advice Bureau
• Closed for face to face contact. Open for all online support.
• Phone 0800 367 222 (free for mobiles) or email www.cab.org.nz/contact-us
• Online chat via website.
St Peters House
• Counselling services by phone or zoom video conferencing. New requests to be made through the website.
• All courses are postponed.
• Email reception@stpetershouse.co.nz

Tauranga Budget Advisory Service

• No face-to-face contact. Still operating but via phone.
• Open from 9am–3:30pm.
• Phone 07 578 0969 or email manager@tgabudget.org.nz

Volunteer BOP

• Operational over the next four weeks, but no face-to-face contact.
• Phone 07 571 3714 or 021 235 7143.
• Email manager@volbop.org.nz or admin@volbop.org.nz

Family violence services

Tauranga Women’s Refuge
• Office is closed.
• The safe house remains open.
• 24/7 helpline is available on 0800 86 733 843.
• Facebook TaurangaWomensRefuge.
• All offices and op shops closed.
• Crisis line remains open on 0800 742 583 (0800 SHAKTI).
• Facebook Shakti.
Te Rūnanga o Ngāti Ranginui Iwi
• Staff will continue to coordinate and liaise virtually, via phone and email.
• Phone 07 777 0410.
• Facebook Ngati Ranginui.
Tautoko Mai Sexual Harm Support
• Office and clinic are closed. Staff are available for clients and key stakeholders by phone and internet.
• Crisis and support line 0800 227 233 or 07 577 0512.
• Facebook Tautoko Mai.
Tauranga Living without Violence
• Offices are closed, staff available by phone or internet.
• Phone 0800 577 003 or 07 577 9297.
• Facebook Tauranga Living without Violence.

Family Works

• Office is closed, staff available for existing clients and new clients via phone between 8.30am–5pm.
• Phone 07 5759709 or email admin.tauranga@fwn.org.nz
• Facebook Family Works Northern.

Restorative Justice

• Office closed.
• Available by phone.
• Freephone 0508 273 786 or 07 579 9596

Disability support

CCS Disability Action
• Office closed.
• In house care and support to clients.
• Email Colene.Herbert@ccsdisabilityaction.org.nz
Parafed BOP
• All programs cancelled, staff working remotely.
• Email john@parafedbop.co.nz
Halberg Foundation
• All activities cancelled, staff working remotely.
• Email davem@halberg.co.nz
Western BOP Disability Support Trust
• Staff working remotely, providing information and support to their member organisations via email.

Parent to Parent

• Working remotely Monday-Friday 9am-1pm.
• Phone 027 808 3945 or email janef@parent2parent.org.nz

Journey Together

• Working remotely.

Complex Chronic Illness Support Inc

• Running services remotely to all clients Tues to Fri 9am-3pm.
• Facebook is 24/7.
• Phone 07 281 1481 or 022 658 0251.

Autism NZ

• Still operating via phone, email and video calls.
• Phone 07 571 0003 or 022 639 3063.
• Email tauranga@autismnz.org.nz

Whaioranga Trust

• Working remotely, by phone or email.
• Phone 07 544 9981 or email reception@wtga.org.nz
Diabetes NZ Tauranga
• Office closed, available by phone, 9.30-3.30pm.
• Phone 07 571 3422 or 0278 830 158.
• Email Tauranga@diabetes.org.nz
• Facebook DiabetesNZTauranga.

Aphasia NZ

• Office closed. support is available Monday-Friday during normal business hours, by email, on the phone, and via Zoom.
• Email info@aphasia.org.nz


• Office closed, working remotely Monday-Friday, 8am-6pm.
• Phone 0508 462 427 or email cec@manawanui.org.nz

Deaf Aotearoa

• Office closed. Operating via video platforms.
• Phone 0800 332 322 or email duty@deaf.org.nz
• Text only 021 276 5771.
• A deaf person can call Healthline via VIS www.NZVIS.co.nz (this is not a 24hr service).

Age friendly
Age Concern

• Office closed.
• Available by phone or email Monday to Friday 8.30am-2.30pm.
• Phone 07 578 2631 or email ageconcerntga@xtra.co.nz
Arthritis NZ
• Phone 0800 663 463 between 9am – 5pm or email info@arthritis.org.nz
Alzheimers Society Tauranga
• Staff working from remotely, Monday to Friday 9am–1pm.
• Phone 07 577 6344 or email tauranga@alzheimers.org.nz
Spectrum Care
• Respite home closed to the public.
Stroke Foundation
• Support via phone, email and video conferencing, Monday to Friday, 8am–4pm.
• Phone 027 896 5677 or email mt.papamoa@stroke.org.nz
• All planned activities are cancelled.


Pacific Island Community Tauranga Trust (PICTT)
• Office closed. Staff working remotely providing all usual services over the phone or email.
• Staff will be delivering support packages for Pacific families who meet the criteria. • Phone 07 577 1270 (option 0) or email pictt_tga@pacificislandtrust.nz • Facebook PICTT
Migrant Connect – Citizen’s Advice Bureau
• Face-to-face service has closed until further notice.
• Will be available online, email and phone. • Phone 0800 367 222 or email tauranga@cab.org.nz • Online chat www.cab.org.nz
Multicultural Tauranga
• Office is closed.
• Monitoring phone and email. • Phone 07 5716419 or email manager@trmc.co.nz
• Facebook TaurangaRegionalMulticulturalCouncil
Bay of Plenty Interpreting Service (BOPIS)
• Operating remotely, service available as normal.
• Email BOPIS@trmc.co.nz
• For urgent enquires contact Emmanuelle Heatley on 022 0433525.
English Language Partners
• All English Language Partners NZ offices are closed.
• Staff are working remotely, and all classes will be online.
• Phone 07 571 4181 or email philippa.cairns@englishlanguage.org.nz
Immigration New Zealand
• Staff are responding to clients online or by phone.
• Full information for people on temporary visas, including students, visitors and temporary workers is on their website.
• Phone 0508 558 855.
Translated information about COVID-19
• Translations of COVID-19 information is available on the government website in a number of languages.
• There is also translated information on the MOH website.

Please let us know if you’re doing something for your clients or the way your organisation is operating that you think will be of interest to other social service providers, and we’ll share it around.  Email info@socialink.org.nz

Contacting SociaLink Staff directly

We’re all working from home. If you would like to contact any of us directly here are the numbers:

Charlotte van doornCollaborative Practice Advisor021 193 2618
Ciska VogelzangOrganisational Advisor021 197 3179
Joy Ngatoko-JackMāori Engagement Advisor021 193 2204
Kathy WebbLearning & Development027 281 4842
Liz DaviesGeneral Manager022 461 9104
Liz FlahertyCommunity Insights Lab Manager021 193 5218
Liz StewartResearch, Policy & Advocacy021 197 2281
Gordy LockhartManager – The Kollective07-987-0592
Cathy DonnellyAdmin Support and TK07-987-0592


Day 2 from Tony

27 March 2020

Day 2

Physical Isolation does not mean social Isolation.

What does my new ‘lockdown’ routine look like?

I was deeply inspired by two wonderful things yesterday.  The first was a message from a good friend and colleague who sent through his plan of action for the next period. He is a guy who gets so much achieved in his life despite living with a number of significant challenges which take plenty of time each day, you could say, to maintain the essentials. Here’s what he said, I hope it inspires you as much as it did me:

“I’ve worked up a mental daily bucket list too to guide my breaks, activity and social interactions, important for introverts. Moving stuff off social media is key for me.


Regular stretching – 10 minutes

Time with new kitten 10 minutes

Text/message a friend to check on their bubble

20 minutes outside in the sun

Cup of tea / coffee


Engage teens – minimum 10 minutes each 1:1 with Dad.

Time with Anne minimum 20 minutes

Read one chapter of my book

Prone stretch – 20 mins to end the day


The second was an article I saw on the Herald website. Its stories like this that show us there really are some incredible people in our world. We may not all be in a position to go as far as these folks have, but we can all do something. I think it speaks for itself so I’ll leave it there.

Covid 19 Coronavirus: Rest home staff move in with their residents



Be well and make the most of your bubble experience. Hopefully we’ll never get  second chance at this!!