The Ministry of Social Development and Oranga Tamariki have produced a list of essential social services in Tauranga, listed below:
There is also the opportunity for other providers to ask to be classified as an essential service.
· Avalon Aotearoa Charitable Trust
· EmployNZ Limited
· SILC Limited
· Bay of Plenty Sexual Assault Support Services
· Blue Light Ventures Inc
· Homes of Hope Charitable Trust
· Tauranga Budget Advisory Service Incorporated
· Tauranga Living Without Violence Collective Trust
· Te Tuinga Whanau Support Services Trust
· Turning Point Trust
· Te Runanga O Ngai Te Rangi Iwi Trust
· Life Style Choices Limited
· Tauranga Women’s Refuge
· Tauranga Christian Community Trust (Impac Tauranga)
· Ngati Ranginui Iwi Society Incorporated
· Whaioranga Trust
Other services that we know are operating:
- Parent to Parent -Childbirth Education Classes, now operating online in a digital format with a mixture of interactive zoom sessions, pre-recorded content and facebook groups.We are also facilitating virtual coffee groups for new Mums, as well as other opportunities for parent education and support. See the website: https://taurangaparentscentre.org/childbirth-education/
- Breast Cancer Support Service are still providing emotional support by phone, email and text between 9-1 Monday to Friday. For full information about the service www.breastcancerbop.org.nz.
- Katikati Maori Wardens
- Tauranga Branch of Diabetes NZ is still operating from our Branch Coordinator’s home by phone, email Facebook and website. providing advice, support and information to people with type 1, gestational or type 2 diabetes. Hours Mon-Fri 9.30am to 3.30pm.
Contact lena fendley at Tauranga@diabetes.org.nz and 027 883 0158
Lack of pay equity for the NGO workforce and receiving fair contracts for services delivered are long standing issues for the social and community sector. Indeed an excerpt from a NZ Social Work Association newsletter bemoaned lack of pay equity for NGO social workers compared to their government and DHB colleagues in 1964! As a result of the research SociaLink undertook last year on pay equity (which compiled information from 155 workers from the western Bay of Plenty social and community sector about salaries) and requests from workers for SociaLink to take some action, SociaLink is initiating a campaign to raise community awareness of the issues and hopes to mobilise the workforce to take action.
SociaLink, in conjunction with social worker Phill Mulligan, has met with all of the Labour MP’s in our region, Jan Tinetti, Angie Warren-Clark and Tamati Coffey as well as members of the Education and Workforce Caucus committee to raise awareness of the issue and are in the process of engaging with the Public Services Association, NZ Nurses Organisations and ETū to explore how SociaLink can best progress and build awareness and a voice for the NGO sector locally. We will also engage with similar organisations to SociaLink to spread awareness across Aotearoa. We are also planning on sending out a survey to the sector to get a better understanding of the issues around contracts for service to assist in undertaking advocacy regarding contracts.
Essential community and social services during COVID-19 lockdown.
A number of community and social services are supporting those in need during the lockdown. If you need help, below are the services that are available to support you.
Please note: we’ve done our best to ensure this information is accurate, however it is likely that the level of service provided by our local community and social services may change over the lockdown period. We will update this information as we become aware of these changes. Download this list as a pdf here. essential-community-social-services-covid19
Ministry of Social Development
• All offices are closed to the public, staff are responding to clients online or over the phone.
• Work and Income 0800 559 009. • NZ Super 0800 552 002.
• Rates rebate for low income families
• Rates remissions and postponement
• Support for existing clients remains, no new referrals.
• Phone 0800 862 769 or email email@example.com
• Office is closed. • Phone 07 578 4264 (option 3) or email Tauranga.CM@salvationarmy.org.nz • Facebook: Tauranga Salvation Army
Tauranga Community Housing Trust
• All offices are closed.
• Providing urgent property and welfare responses to current tenants.
• Not accepting new tenants or allowing tenants to exit housing (unless urgent).
• Call centre is available 24/7 on 0800 548 248.
The People’s Project
• Office is closed.
• Some contact with clients will continue by appointment only and case-by-case.
• Home visits will continue but will be conducted from the doorstep only.
• Phone 0800 198 010.
Awhina House (women’s shelter)
• Current residents in lockdown only, no new referrals.
• No visitors allowed to the house.
• Phone 07 777 0944 or email firstname.lastname@example.org
Takitimu House (men’s shelter)
• Current residents in lockdown only, no new referrals.
• Phone 027 579 5322.
Community meals and food providers
ELIM Church Meal
• Postponed until lockdown is lifted.
• Food rescue continues.
He Rourou Aroha – Huria Marae
• Closed to the public.
• He Rourou Aroha is cancelled until further notice.
• Kai Aroha will provide meals on Fridays. One meal per person.
• Takeaway meals only, must adhere to two metre distancing rule:
– Gordon Spratt Reserve, Papamoa (sport & rec centre) 6–6.30pm
– Greerton Hall driveway 6.30–7pm
– Willow Street bus stop 7.15–7.45pm
• Milo night at Willow Street bus stop on Mondays from 5pm.
• Meals will be by takeaway only.
• Phone 022 126 5618 or email email@example.com
• Currently closed, will be reassessed throughout lockdown period.
St Peters in the City
• Church is closed.
• No community meals during the lockdown.
• Phone 027 507 4841.
• Remains open and is still taking referrals.
• Providing a delivery service, rather than pick up.
Under the Stars
• Community meal will continue, Thursday lunch and Saturday dinner.
• Takeaway meals only and limiting the number in the hall to 10 people at a time.
• Phone 027 555 2872 or email firstname.lastname@example.org
Merivale Community Centre
• Centre is closed and all programmes cancelled.
• Staff are working remotely and currently providing:
– Foodbank referrals through their facebook page: MerivaleCommunityCentre
– Social work support Mon to Fri, 9am–5pm. Email email@example.com
Welcome Bay Community Centre
• Centre is closed.
• Phone 07 544 9774 or email firstname.lastname@example.org
FREE call or text 1737
• Free call or text 1737 at any time to speak with a trained counsellor – it’s free and confidential.
Bay of Plenty District Health Board
• Mental Health and Addictions Crisis Line 0800 800 508.
Get Smart Youth Alcohol Drug Service
• Support via zoom, skype and phone.
• New clients and referrals.
• Phone 0800 5713712 or email email@example.com
self-service laundromats Self-service laundromats will be open, provided two-metre physical distancing is enforced.
• Tumble Laundromat
184 Cameron Road
• Liquid self-service laundromat
Parkvale – 393 Fraser Street
Papamoa – 2/38 Gravatt Road
Tauranga – 586 Cameron Road
• 15th Ave self-service laundromat
48 Fifteenth Avenue
• Bellevue laundromat 126 Windsor Road
Community response services
Citizens Advice Bureau
• Closed for face to face contact. Open for all online support.
• Phone 0800 367 222 (free for mobiles) or email www.cab.org.nz/contact-us
• Online chat via website.
St Peters House
• Counselling services by phone or zoom video conferencing. New requests to be made through the website.
• All courses are postponed.
• Email firstname.lastname@example.org
Tauranga Budget Advisory Service
• No face-to-face contact. Still operating but via phone.
• Open from 9am–3:30pm.
• Phone 07 578 0969 or email email@example.com
• Operational over the next four weeks, but no face-to-face contact.
• Phone 07 571 3714 or 021 235 7143.
• Email firstname.lastname@example.org or email@example.com
Family violence services
Tauranga Women’s Refuge
• Office is closed.
• The safe house remains open.
• 24/7 helpline is available on 0800 86 733 843.
• Facebook TaurangaWomensRefuge.
• All offices and op shops closed.
• Crisis line remains open on 0800 742 583 (0800 SHAKTI).
• Facebook Shakti.
Te Rūnanga o Ngāti Ranginui Iwi
• Staff will continue to coordinate and liaise virtually, via phone and email.
• Phone 07 777 0410.
• Facebook Ngati Ranginui.
Tautoko Mai Sexual Harm Support
• Office and clinic are closed. Staff are available for clients and key stakeholders by phone and internet.
• Crisis and support line 0800 227 233 or 07 577 0512.
• Facebook Tautoko Mai.
Tauranga Living without Violence
• Offices are closed, staff available by phone or internet.
• Phone 0800 577 003 or 07 577 9297.
• Facebook Tauranga Living without Violence.
• Office is closed, staff available for existing clients and new clients via phone between 8.30am–5pm.
• Phone 07 5759709 or email firstname.lastname@example.org
• Facebook Family Works Northern.
• Office closed.
• Available by phone.
• Freephone 0508 273 786 or 07 579 9596
CCS Disability Action
• Office closed.
• In house care and support to clients.
• Email Colene.Herbert@ccsdisabilityaction.org.nz
• All programs cancelled, staff working remotely.
• Email email@example.com
• All activities cancelled, staff working remotely.
• Email firstname.lastname@example.org
Western BOP Disability Support Trust
• Staff working remotely, providing information and support to their member organisations via email.
Parent to Parent
• Working remotely Monday-Friday 9am-1pm.
• Phone 027 808 3945 or email email@example.com
• Working remotely.
Complex Chronic Illness Support Inc
• Running services remotely to all clients Tues to Fri 9am-3pm.
• Facebook is 24/7.
• Phone 07 281 1481 or 022 658 0251.
• Still operating via phone, email and video calls.
• Phone 07 571 0003 or 022 639 3063.
• Email firstname.lastname@example.org
• Working remotely, by phone or email.
• Phone 07 544 9981 or email email@example.com
Diabetes NZ Tauranga
• Office closed, available by phone, 9.30-3.30pm.
• Phone 07 571 3422 or 0278 830 158.
• Email Tauranga@diabetes.org.nz
• Facebook DiabetesNZTauranga.
• Office closed. support is available Monday-Friday during normal business hours, by email, on the phone, and via Zoom.
• Email firstname.lastname@example.org
• Office closed, working remotely Monday-Friday, 8am-6pm.
• Phone 0508 462 427 or email email@example.com
• Office closed. Operating via video platforms.
• Phone 0800 332 322 or email firstname.lastname@example.org
• Text only 021 276 5771.
• A deaf person can call Healthline via VIS www.NZVIS.co.nz (this is not a 24hr service).
• Office closed.
• Available by phone or email Monday to Friday 8.30am-2.30pm.
• Phone 07 578 2631 or email email@example.com
• Phone 0800 663 463 between 9am – 5pm or email firstname.lastname@example.org
Alzheimers Society Tauranga
• Staff working from remotely, Monday to Friday 9am–1pm.
• Phone 07 577 6344 or email email@example.com
• Respite home closed to the public.
• Support via phone, email and video conferencing, Monday to Friday, 8am–4pm.
• Phone 027 896 5677 or email firstname.lastname@example.org
• All planned activities are cancelled.
Pacific Island Community Tauranga Trust (PICTT)
• Office closed. Staff working remotely providing all usual services over the phone or email.
• Staff will be delivering support packages for Pacific families who meet the criteria. • Phone 07 577 1270 (option 0) or email email@example.com • Facebook PICTT
Migrant Connect – Citizen’s Advice Bureau
• Face-to-face service has closed until further notice.
• Will be available online, email and phone. • Phone 0800 367 222 or email firstname.lastname@example.org • Online chat www.cab.org.nz
• Office is closed.
• Monitoring phone and email. • Phone 07 5716419 or email email@example.com
• Facebook TaurangaRegionalMulticulturalCouncil
Bay of Plenty Interpreting Service (BOPIS)
• Operating remotely, service available as normal.
• Email BOPIS@trmc.co.nz
• For urgent enquires contact Emmanuelle Heatley on 022 0433525.
English Language Partners
• All English Language Partners NZ offices are closed.
• Staff are working remotely, and all classes will be online.
• Phone 07 571 4181 or email firstname.lastname@example.org
Immigration New Zealand
• Staff are responding to clients online or by phone.
• Full information for people on temporary visas, including students, visitors and temporary workers is on their website.
• Phone 0508 558 855.
Translated information about COVID-19
• Translations of COVID-19 information is available on the government website in a number of languages.
• There is also translated information on the MOH website.
Please let us know if you’re doing something for your clients or the way your organisation is operating that you think will be of interest to other social service providers, and we’ll share it around. Email email@example.com
We’re all working from home. If you would like to contact any of us directly here are the numbers:
|Charlotte van doorn||Collaborative Practice Advisor||021 193 2618|
|Ciska Vogelzang||Organisational Advisor||021 197 3179|
|Joy Ngatoko-Jack||Māori Engagement Advisor||021 193 2204|
|Kathy Webb||Learning & Development||027 281 4842|
|Liz Davies||General Manager||022 461 9104|
|Liz Flaherty||Community Insights Lab Manager||021 193 5218|
|Liz Stewart||Research, Policy & Advocacy||021 197 2281|
|Gordy Lockhart||Manager – The Kollective||07-987-0592|
|Cathy Donnelly||Admin Support and TK||07-987-0592|
27 March 2020
Physical Isolation does not mean social Isolation.
What does my new ‘lockdown’ routine look like?
I was deeply inspired by two wonderful things yesterday. The first was a message from a good friend and colleague who sent through his plan of action for the next period. He is a guy who gets so much achieved in his life despite living with a number of significant challenges which take plenty of time each day, you could say, to maintain the essentials. Here’s what he said, I hope it inspires you as much as it did me:
“I’ve worked up a mental daily bucket list too to guide my breaks, activity and social interactions, important for introverts. Moving stuff off social media is key for me.
Regular stretching – 10 minutes
Time with new kitten 10 minutes
Text/message a friend to check on their bubble
20 minutes outside in the sun
Cup of tea / coffee
Engage teens – minimum 10 minutes each 1:1 with Dad.
Time with Anne minimum 20 minutes
Read one chapter of my book
Prone stretch – 20 mins to end the day
The second was an article I saw on the Herald website. Its stories like this that show us there really are some incredible people in our world. We may not all be in a position to go as far as these folks have, but we can all do something. I think it speaks for itself so I’ll leave it there.
Covid 19 Coronavirus: Rest home staff move in with their residents
Be well and make the most of your bubble experience. Hopefully we’ll never get second chance at this!!