As the world around us is changing at breakneck speed, have you ever wondered what the delivery of social services will look like in 15 years’ time? For example, how will artificial intelligence, digital technology, and data analytics inform our mahi? How will climate disruption impact the communities we serve and the services we deliver? This report aims to better enable for-purpose organisations and social service providers to front-foot and take advantage of developments in delivering social services.

As you may be aware, Bay Trust approached SociaLink Tūhono Pāpori about being independently evaluated by Ruth Hungerford from Momentum Research & Evaluation Ltd. SociaLink was keen to ensure that we are delivering helpful, relevant services that are making a positive difference to the amazing mahi for-purpose organisations do every day in the Western Bay of Plenty.