Effective administration is essential to your organisation. Managing information, records, and making sure you have relevant policies and procedures in place helps with the smooth running of your organisation.

He aha te mea nui o te ao What is the most important thing in the world?


He tangata, he tangata, he tangata It is the people, it is the people, it is the people

Māori Proverb

General Information

Policy and Procedure templates


Introduction to policies  – CommunityNet Aotearoa Policies are the guiding principles by which an organisation is run. Here is a checklist and policy templates Checklist of policies and procedures Institute of Community Directors (Australia) Policy Bank An extensive resource for policy and procedure templates

Continuity Plans



Your organisation continuity plan should contain all of the information you need to get your organisation running again after an incident or crisis.

Record Keeping



Introduction to record-keeping, filing systems and information safety

MOH – NGO Health and Disability Network


Extensive list of webinars on administration systems processes policies and procedures. Employsure webinars and free e-downloads Independent provider of employment regulations and workplace health and safety

Specific Information

Employment Relations


Employment New Zealand

The leading source of information on employment in New Zealand, part of Ministry of Business Innovation and Employment (MBIE) inclusive of eg. employment agreement builder, wages, leave and holiday and resolving problems sections. Free advice on employment relations issues Employment NZ – Contact us For free employment information via website or 0800 209020 EmployerLine Employsure (independent provider) Employment Relations Helpline on 0800 675 698

Performance Appraisals


Performance Appraisal Policy
Performance Appraisal Procedure

Risk Management


It is important that you think about risk to your charity/organisation.The first step is to consider the possible risks and identify them. Creating a risk management plan is an approach that:
  • recognises risk
  • considers the likely probability of the risk occurring
  • identifies the likely impact should the risk occur and
  • describes how the risk will be managed.

For a risk management plan see Risk Management Plan – overview and template The Risk Management Toolkit is a resource to assist with identifying and understanding risk factors for an organisation, create a risk management policy and manage and monitor the risks identified.

Health & Safety



It is important that you think about risk to your charity/organisation.The first step is to consider the possible risks and identify them. Creating a risk m

Health & Safety Policy
Health & Safety Procedure
Risk Register


The Ombudsman Office in Parliament has a range of documents that are very helpful in dealing with complaints. Effective complaint handling And Managing unreasonable complaint conduct. This is a full manual of information.