Effective administration is essential to your organisation. Managing information, records, and making sure you have relevant policies and procedures in place helps with the smooth running of your organisation.

He aha te mea nui o te ao What is the most important thing in the world?


He tangata, he tangata, he tangata It is the people, it is the people, it is the people

Māori Proverb

General Information

Continuity Plans



Your organisation continuity plan should contain all of the information you need to get your organisation running again after an incident or crisis.

Effective Complaint Handling



The Ombudsman Office in Parliament has a range of documents that are very helpful in dealing with complaints. Effective complaint handling And Managing unreasonable complaint conduct. This is a full manual of information.

How to write case notes



Creating useful, accurate and dependable records

Ever struggled with your client notes?
What? How much? how to lay out? language to use?
Here’s a resource that may help you.
From’ what is a case note to legal requirements and exercises to help you to improve.
Download the document here

Record Keeping



Introduction to record-keeping, filing systems and information safety

MOH – NGO Health and Disability Network


Extensive list of webinars on administration systems processes policies and procedures. Employsure webinars and free e-downloads Independent provider of employment regulations and workplace health and safety