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Community and Social Service Support Needs & Response

Over 40 people zoomed in to a meeting to discuss our preparedness for another lockdown to protect us all from COVID-19.

You can watch and listen to the Zui here.

Key points from the Zui on a community response in the case of resurgence.

  • MSD – support has increased in different areas.
  • Nationally – About 100 people pw still seeking help
  • If there is a resurgence, DHB will continue to provide the response
  • Hospital Provider Arm have incidents management team looking after treatment and services.  Toi Te Ora leading the contact tracing and testing for our area and also supporting Auckland.
  • Currently GP services doing testing for all BOP.  Have GP liaison who report back and who DHB maintains contact and monitoring in this area
  • MOH and DHBs sending situation reports daily about whats happening nationally
  • We are much better prepared this time.
  • MoH recommendation that Providers and Health services should be using masks.  DHB have an order form for PPE – download PPE Form.doc here.
  • Think about staff rostering to prevent burnout.
  • If we do have to go into regional lockdown it’s responsibility of all councils across the BOP. Civil Defence comes into force in an emergency situation.
  • Currently there are no central government funds left.  However,  there are alternative funds available through different streams including TECT etc.
  • Volunteer BOP have many volunteers available. They just need to know what jobs are available to fill.
  • Where do we get masks? Salvation Army have a supply for agencies. Contact Davina Plummer: davina.plummer@salvationarmy.org.nz
  • Councils do not have capability to be a provider of face masks.
  • There is a clear process from clinicians re death while in hospital:   Is available through MoH website.
  • It is compulsory as of Monday to wear masks on public transport.  These can be masks or, face coverings. Still unclear regards children up to 12yr old wearing masks?
  • A question about improving internet/device access for communities that need it?
  • A new lottery fund worth $40 million has been established to focus on community and social initiatives in response to COVID-19. Another $117.6 million of Lottery funding for 2020/21 will go to the Board’s statutory bodies (Sport New Zealand, Creative New Zealand, New Zealand Film Commission and Ngā Taonga Sound and Vision).
  • A packet of targeted information to be distributed to Maori leaders in Tauranga Moana will be compiled and distributed.
  • Internet and device accessibility for communities in need? https://www.skinny.co.nz/jump/home/ Funding available for devices, TECT, MSD Resilience Fund. Digital Wings for agencies.

Another meeting would probably take place in a couple of weeks.

 

Staff Wellbeing – COVID

Wellbeing when living through Covid-19 – Resources for Staff, Management and Organisations– For SociaLink Website

Download RESOURCES Staff Wellbeing as a pdf.

These resources aim to provide some help for staff, volunteers, managers, organisations while we live through this time of uncertainty and anxiety in dealing with Covid-19.

As many have said dealing with Covid-19 is causing great stress for families, whanau, clients and staff. The fear, uncertainty and grind of what will happen next and how much longer it may go on for takes a toll.

Stress related effects can include struggling to find motivation to do anything; dips in mood, irritability, fatigue, anxiety, depression and so on.

The articles and resources provide some suggestions and options for staff and managers on general personal and workplace wellbeing, including on working remotely.

At the end is a list of organisations that provide workplace services including counselling and employee assistance programmes.

Articles

  1. Maintaining Social Wellbeing in Aotearoa-New Zealand during Covid-19: Seven Reasons to be hopeful.  

https://swa.govt.nz/assets/Documents/Final_Social-Wellbeing-and-COVID-19-A-case-for-hope.pdf

This publication by Professor Richie Poulton and Atawhai Tibble is a team-up to provide a mix of scientific and personal reflection on the nature of hope and its importance in the time of Covid-19. Published by the Social Wellbeing Agency and written in May when we were soon to be in Level 2 it’s still very pertinent. Based on findings from the Dunedin Multidisciplinary Health and Development Study (1000 members studied since 1972) and reflections on experiences of whānau and family; and how communities have risen to meet the common good.

  1. Prioritising our wellbeing when our causes keep demanding more article by Vicki Evans, Certified Coach June 4 2020 –published by Hui E Community Aotearoa –

This article asks what would happen if we served ourselves and invested more time and energy in our own well-being as we work with our causes and communities.

https://www.huie.org.nz/charities/prioritising-our-wellbeing-when-our-causes-keep-demanding-more/

  1. Coronavirus FAQ: What Science Says Leaders Should Do Dr David Rock, Director NeuroLeadership Institute, Sydney and CEO of Results Coaching Systems International.

Highlights a brain based set of guidelines to help leaders and their teams.https://neuroleadership.com/your-brain-at-work/coronavirus-faq-what-science-says-leaders-should-do/  Refers to the SCARF® model Dr Rock developed to explain five domains of human social experience: Status, Certainty, Autonomy, Relatedness, and Fairness. “Status is about relative importance to others. Certainty concerns being able to predict the future. Autonomy provides a sense of control over events. Relatedness is a sense of safety with others, of friend rather than foe. And fairness is a perception of fair exchanges between people.”

Workplace and Personal Wellbeing Resources

All Right? https://www.allright.org.nz/

All Right? developed in Canterbury in 2013 to support the psychosocial recovery of people following the earthquakes of 2010 and 2011. It’s a collaboration between Canterbury DHB and the Mental Health Foundation

It has lots of information and suggestions including on the workplace:  https://www.allright.org.nz/workplace  It includes this guide on Covid-19 Workplaces Resources, designed to help you to promote a supportive environment for your employees throughout this trying time.

https://www.allright.org.nz/uploads/files/GTT-workplace-resource-1.pdf

Getting Through Together

https://www.mentalhealth.org.nz/get-help/getting-through-together/ A national mental health and wellbeing campaign brought to you by the team at All Right? – Community and Public Health division of Canterbury District Health Board and the Mental Health Foundation of New Zealand.  Lots of resources, articles information, tips on wellbeing, workplace, wellbeing for parents and whanau, managing thoughts, grief and loss, and more.

NZ Psychological Society – lots of resources related to COvid-19 on its website:

https://www.psychology.org.nz/public/community-resources/covid-19-resources

 Ministry of Health:  Covid 19: Mental health and wellbeing resources

Including information, websites, advice, self help tools and apps:

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-health-advice-general-public/covid-19-mental-health-and-wellbeing-resources

Wellplace NZ A website run by the Health Promotion Agency (HPA).

https://wellplace.nz/   your guide to workplace wellbeing. This includes general workplace information and resources. Also included is a guide for workplace leaders on wellbeing at work during Covid-19:  https://wellplace.nz//assets/Uploads/GTT-workplace-resource-April-2020-.pdf

It covers common  causes of stress among employees, impact of Covid-19 on our mental health, responding to distress, role of managers and lots of tools.

Wellbeing Service for frontline healthcare professionals (MOH and Healthcare New Zealand)

https://www.healthcarenz.co.nz/wellbeing-service/

0800 820 080. Support line open Monday to Friday 9.00am to 7.00pm.

“To assist the Government’s COVID-19 response we’re providing healthcare professionals and care workers at the frontline confidential access to psychological health and wellbeing support. Supporting the resilience and wellbeing of New Zealand’s frontline health and care workers, is a priority.  That is why we are here to take extra care of you, the people who are taking so much care of us.

We want you to be assured that this is a confidential service. We will:

  • Respect your privacy when accessing support;
  • Be responsive and tailor support to meet your needs;
  • Give you a safe and supportive place to debrief;
  • Support your resilience to avoid burnout;
  • Promote and support your wellbeing and the wellbeing of your colleagues, support network and whānau.

The government’s Unite against Covid-19 site has lots of links and resources:

https://covid19.govt.nz/health-and-wellbeing/mental-wellbeing/where-to-go-for-help/

Just A Thought https://www.justathought.co.nz/covid19

Just a Thought offers free evidence based Cognitive Behavioural Therapy (CBT) online and is designed for people with mild to moderate symptoms of anxiety and depression. CBT teaches people how to control their emotions, thoughts and behaviours to improve their mental health.

It has three courses – one called Staying on Track created to support New Zealanders with their mental and emotional wellbeing through this time of uncertainty.

The tool was developed by a team of clinicians and researchers from St Vincent’s Hospital, Sydney and University of New South Wales. It was purchased by the Wise Group in NX and enhanced and adapted for the New Zealand Environment and people.

Whakatau Mai – The Wellbeing Sessions – free online zoom community events

https://www.wellbeingsessions.nz/

Free virtual community events aimed at supporting wellbeing, organised by Changing Minds in association with the Ministry of Health.  The diverse sessions invite you to connect with others, learn and practice new skills and start to look at things differently, one conversation at a time, all from the comfort of your own space.  Sessions are run regularly and include: Flexible Fitness lunch time sessions; Lets get talking drop in support group; Burnng off burnout, Mindful journaling and Heal my heart.

Information and Resources on Working Remotely

Deloitte has extensive experience working remotely and it has developed this ready to use summary to share its experience and best practices.   https://www2.deloitte.com/content/dam/Deloitte/de/Documents/human-capital/Remote-Collaboration-COVID-19.pdf

https://www.workingwellathome.com

Working Well at Home is a collective dedicated to supporting you achieve your flow state while working at home. Its  mission is to be a simple one stop hub that provides you with useful, relevant information and resources that enable you to think, feel and perform at your best so you can get stuff done and be a bad ass home worker.

Employee Assistance Programmes (EAP) services

There are several Employment Assistance Services which offer one to one counselling, training and critical incident response services

EAPa nationwide organisation with a Tauranga branch:

eapservices.co.nz

Tauranga EAP

147 Cameron Road

0800 327 669

 Bay Counselling and Therapy Service – counselling for individuals, couples and families in Tauranga

Bay Counselling counsellors work with OCP, EAP Works, Instep, Benestar, EAP Services.

Bay Counselling has direct contracts with several local organisations to provide counselling.  Because of the nature of our organisation we are able to provide outstanding service for a very competitive price. If your company would like to explore how an EAP program might benefit the company and staff please get in touch and we will discuss it with you.

OCP

Canterbury based but offers nationwide services

0800 377 990

support@ocp.co.nz

24/7 accessibility around the world.

Nationwide network of mental health and other professionals.

Critical incident response

Training – pre-developed 2 hour courses:

  • Managing Stress &Building Resilience
  • Managing Performance
  • Working with Teammates
  • Outplacement Support
  • Why Me, Why Change
  • Time Management
  • Balancing Life and Work
  • Retirement Planning
  • Managing Your Money
  • Drug and Alcohol Reasonable Cause

All of OCP’s program literature, informational brochures & pamphlets are free of charge to client organisations, and articles and other resources are available to everyone

EAPWorks

Has lots of downloadable resources including several for managers such as

  • a managers guide on talking about wellbeing during Covid-19
  • a managers guide on when your team member is ill during covid -19
  • Coronavirus- managing uncertainty
  • Conversation starters for managers

https://www.eapworks.co.nz/resources.html

Based in Auckland but available nationwide. Network of EAP practitioners, counsellors, psychologies and other relevant providers operating throughout New Zealand.

Trauma and Crisis Support

Change Support

Career Services

Supervision/Coaching

Managing Workplace Relations

Workplace Training

Instep

https://instep.nz/

24/7 services via telephone. 0800 284 678

Operating since 1998, Instep provides health, wellbeing and support solutions for organisations across New Zealand. A partner of the Skills Group which is a collective specialising in HR strategy, vocational education, qualifications, executive coaching and mental health support.

Provides EAP, Alcohol and Drug Free Workplace programmes, Professional Supervision, Critical Incident Support, Fitness for Work.

Benestar

NZ 0800 360 364

Benestar is a leading provider of health and wellbeing services and support organisations and their employees. Organisational Performance, Incident management, Workforce Wellness, Individual Wellbeing

Funding Sources to help with COVID effects

Funding Overview COVID 19

Table 1. outlines the Governement support packages and additional announcements in the 2020 budget to support COVID-19 relief and recovery.

Table 2 details active contestable fuds that are available for community groups to access support for COVID-19 impact and recovery.

Download Covid-19 funding-overview-August-27

New Lottery Covid Fund worth $40 million

has been established to focus on community and social initiatives in response to COVID-19. Read more here

Community Capablity and Resilience Fund (CCRF)

Community groups around New Zealand can apply to a $36 million fund established to encourage locally-led solutions as communities rebuild and recover from COVID-19. Read more here…

WBOP COVID-19 Recovery Fund

Local funders TECT, Acorn Foundation, BayTrust and Tauranga City Council have announced a transition to phase two of their COVID-19 funding support, with an aim to help key Western Bay of Plenty community groups survive the medium-term impact of COVID-19. Read more here…

Fundraising Guidelines from the Charities Services

Under the Alert Levels many charities were unable to carry out traditional fundraising activities. New Zealand is at risk of further outbreaks until CO

Guidelines for Volunteers under Levels 1 – 4

Read more here…

COVID-19 Workplaces Resources

Download a guide for workplace leaders on well being at work during COVID-19. Workplace Wellbeing

Further research collated on staff well-being during stressful times. Download a pdf here.RESOURCES Staff Wellbeing

These resources aim to provide some help for staff, volunteers, managers, organisations while we live through this time of uncertainty and anxiety in dealing with Covid-19.

As many have said, dealing with Covid-19 is causing great stress for some families, whanau, clients and staff. The fear, uncertainty and grind of what will happen next and how much longer it may go on for takes a toll.

Stress related effects can include struggling to find motivation to do anything; dips in mood, irritability, fatigue, anxiety, depression and so on.

The following articles and resources provide some suggestions and options for staff and managers on general personal and workplace wellbeing, including on working remotely.

At the end is a list of organisations that provide workplace services including counselling and employee assistance programmes.

Articles

  1. Maintaining Social Wellbeing in Aotearoa-New Zealand during Covid-19: Seven Reasons to be hopeful.  

https://swa.govt.nz/assets/Documents/Final_Social-Wellbeing-and-COVID-19-A-case-for-hope.pdf

This publication by Professor Richie Poulton and Atawhai Tibble is a team-up to provide a mix of scientific and personal reflection on the nature of hope and its importance in the time of Covid-19. Published by the Social Wellbeing Agency and written in May when we were soon to be in Level 2 it’s still very pertinent. Based on findings from the Dunedin Multidisciplinary Health and Development Study (1000 members studied since 1972) and reflections on experiences of whānau and family; and how communities have risen to meet the common good.

  1. Prioritising our wellbeing when our causes keep demanding more article by Vicki Evans, Certified Coach June 4 2020 –published by Hui E Community Aotearoa –

This article asks what would happen if we served ourselves and invested more time and energy in our own well-being as we work with our causes and communities.

https://www.huie.org.nz/charities/prioritising-our-wellbeing-when-our-causes-keep-demanding-more/

  1. Coronavirus FAQ: What Science Says Leaders Should Do Dr David Rock, Director NeuroLeadership Institute, Sydney and CEO of Results Coaching Systems International.

Highlights a brain based set of guidelines to help leaders and their teams.https://neuroleadership.com/your-brain-at-work/coronavirus-faq-what-science-says-leaders-should-do/  Refers to the SCARF® model Dr Rock developed to explain five domains of human social experience: Status, Certainty, Autonomy, Relatedness, and Fairness. “Status is about relative importance to others. Certainty concerns being able to predict the future. Autonomy provides a sense of control over events. Relatedness is a sense of safety with others, of friend rather than foe. And fairness is a perception of for exchanges between people.”

Workplace and Personal Wellbeing Resources

All Right? https://www.allright.org.nz/

All Right? developed in Canterbury in 2013 to support the psychosocial recovery of people following the earthquakes of 2010 and 2011. It’s a collaboration between Canterbury DHB and the Mental Health Foundation

It has lots of information and suggestions including on the workplace:  https://www.allright.org.nz/workplace  It includes this guide on Covid-19 Workplaces Resources, designed to help you to promote a supportive environment for your employees throughout this trying time.

https://www.allright.org.nz/uploads/files/GTT-workplace-resource-1.pdf

Getting Through Together

https://www.mentalhealth.org.nz/get-help/getting-through-together/ A national mental health and wellbeing campaign brought to you by the team at All Right? – Community and Public Health division of Canterbury District Health Board and the Mental Health Foundation of New Zealand.  Lots of resources, articles information, tips on wellbeing, workplace, wellbeing for parents and whanau, managing thoughts, grief and loss, and more.

AnxietyNZ Trust

Provides support and information on anxiety in the workplace support. Notes A major cause of workplace anxiety is task overload, closely followed by dealing with change, conflict & role ambiguity, leading to absenteeism and presenteeism, when employees are at work but not functioning at a normal level.

Lots of other information, support and resources. Free 24/7 Helpline 0800 269 4389 (0800 ANXIETY), peer support groups and online sessions with registered psychologists.

https://www.anxiety.org.nz/support

NZ Psychological Society – lots of resources related to COvid-19 on its website:

https://www.psychology.org.nz/public/community-resources/covid-19-resources

 Ministry of Health:  Covid 19: Mental health and wellbeing resources

Including information, websites, advice, self help tools and apps:

https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-health-advice-general-public/covid-19-mental-health-and-wellbeing-resources

Wellplace NZ A website run by the Health Promotion Agency (HPA).

https://wellplace.nz/   your guide to workplace wellbeing. This includes general workplace information and resources. Also included is a guide for workplace leaders on wellbeing at work during Covid-19:  https://wellplace.nz//assets/Uploads/GTT-workplace-resource-April-2020-.pdf

It covers common causes of stress among employees, impact of Covid-19 on our mental health, responding to distress, role of managers and lots of tools.

Wellbeing Service for frontline healthcare professionals (MOH and Healthcare New Zealand)

https://www.healthcarenz.co.nz/wellbeing-service/

0800 820 080. Support line open Monday to Friday 9.00am to 7.00pm.

“To assist the Government’s COVID-19 response we’re providing healthcare professionals and care workers at the frontline confidential access to psychological health and wellbeing support. Supporting the resilience and wellbeing of New Zealand’s frontline health and care workers, is a priority.  That is why we are here to take extra care of you, the people who are taking so much care of us.

We want you to be assured that this is a confidential service. We will:

  • Respect your privacy when accessing support;
  • Be responsive and tailor support to meet your needs;
  • Give you a safe and supportive place to debrief;
  • Support your resilience to avoid burnout;
  • Promote and support your wellbeing and the wellbeing of your colleagues, support network and whānau.

The government’s Unite against Covid-19 site has lots of links and resources:

https://covid19.govt.nz/health-and-wellbeing/mental-wellbeing/where-to-go-for-help/

 Just A Thought https://www.justathought.co.nz/covid19

Just a Thought offers free evidence based Cognitive Behavioural Therapy (CBT) online and is designed for people with mild to moderate symptoms of anxiety and depression. CBT teaches people how to control their emotions, thoughts and behaviours to improve their mental health.

It has three courses – one called Staying on Track created to support New Zealanders with their mental and emotional wellbeing through this time of uncertainty.

The tool was developed by a team of clinicians and researchers from St Vincent’s Hospital, Sydney and University of New South Wales. It was purchased by the Wise Group in NX and enhanced and adapted for the New Zealand Environment and people.

Whakatau Mai – The Wellbeing Sessions – free online zoom community events

https://www.wellbeingsessions.nz/

Free virtual community events aimed at supporting wellbeing, organised by Changing Minds in association with the Ministry of Health.  The diverse sessions invite you to connect with others, learn and practice new skills and start to look at things differently, one conversation at a time, all from the comfort of your own space.  Sessions are run regularly and include: Flexible Fitness lunch time sessions; Lets get talking drop in support group; Burnng off burnout, Mindful journaling and Heal my heart.

Information and Resources on Working Remotely

Deloitte has extensive experience working remotely and it has developed this ready to use summary to share its experience and best practices.   https://www2.deloitte.com/content/dam/Deloitte/de/Documents/human-capital/Remote-Collaboration-COVID-19.pdf

https://www.workingwellathome.com

Working Well at Home is a collective dedicated to supporting you achieve your flow state while working at home. Its  mission is to be a simple one stop hub that provides you with useful, relevant information and resources that enable you to think, feel and perform at your best so you can get stuff done and be a bad ass home worker.

Employee Assistance Programmes (EAP) services

There are several Employment Assistance Services which offer one to one counselling, training and critical incident response services

EAPa nationwide organisation with a Tauranga branch:

eapservices.co.nz

Tauranga EAP

147 Cameron Road

0800 327 669

 Bay Counselling and Therapy Service – counselling for individuals, couples and families in Tauranga

Bay Counselling counsellors work with OCP, EAP Works, Instep, Benestar, EAP Services.

Bay Counselling has direct contracts with several local organisations to provide counselling.  Because of the nature of our organisation we are able to provide outstanding service for a very competitive price. If your company would like to explore how an EAP program might benefit the company and staff please get in touch and we will discuss it with you.

OCP

Canterbury based but offers nationwide services

0800 377 990

support@ocp.co.nz

24/7 accessibility around the world.

Nationwide network of mental health and other professionals.

Critical incident response

Training – pre-developed 2 hour courses:

  • Managing Stress &Building Resilience
  • Managing Performance
  • Working with Teammates
  • Outplacement Support
  • Why Me, Why Change
  • Time Management
  • Balancing Life and Work
  • Retirement Planning
  • Managing Your Money
  • Drug and Alcohol Reasonable Cause

All of OCP’s program literature, informational brochures & pamphlets are free of charge to client organisations, and articles and other resources are available to everyone

EAPWorks

Has lots of downloadable resources including several for managers such as

  • a managers guide on talking about wellbeing during Covid-19
  • a managers guide on when your team member is ill during covid -19
  • Coronavirus- managing uncertainty
  • Conversation starters for managers

https://www.eapworks.co.nz/resources.html

Based in Auckland but available nationwide. Network of EAP practitioners, counsellors, psychologies and other relevant providers operating throughout New Zealand.

Trauma and Crisis Support

Change Support

Career Services

Supervision/Coaching

Managing Workplace Relations

Workplace Training

 Instep

https://instep.nz/

24/7 services via telephone. 0800 284 678

Operating since 1998, Instep provides health, wellbeing and support solutions for organisations across New Zealand. A partner of the Skills Group which is a collective specialising in HR strategy, vocational education, qualifications, executive coaching and mental health support.

Provides EAP, Alcohol and Drug Free Workplace programmes, Professional Supervision, Critical Incident Support, Fitness for Work.

Benestar

NZ 0800 360 364

Benestar is a leading provider of health and wellbeing services and support organisations and their employees. Organisational Performance, Incident management, Workforce Wellness, Individual Wellbeing