Effective administration is essential to your organisation. Managing information, records, and making sure you have relevant policies and procedures in place helps with the smooth running of your organisation. Information technology (IT) develops quickly. While it is not possible to keep up with every development, it is important that technology is utilised appropriately and does not become a blockage to effectiveness. (Source: Ministry of Health NGO Health and Disability Network)

Policy and Procedure templates

Introduction to policies  – CommunityNet Aotearoa

Policies are the guiding principles by which an organisation is run. Here is a checklist and policy templates
Checklist of policies and procedures

Institute of Community Directors (Australia)
Policy Bank
An extensive resource for policy and procedure templates  

Employment Relations

Employment New Zealand
The leading source of information on employment in New Zealand, part of Ministry of Business Innovation and Employment (MBIE) inclusive of eg. employment agreement builder, wages, leave and holiday and resolving problems sections.

Free advice on employment relations issues

Employment NZ – Contact us
For free employment information via website or 0800 209020

Employsure (independent provider) Employment Relations Helpline on 0800 675 698 

Ministry of Health NGO Health and Disability Network
Extensive list of webinars on administration systems processes policies and procedures.

Employsure webinars and free e-downloads
Independent provider of employment regulations and workplace health and safety

Record Keeping

Introduction to record-keeping, filing systems and information safety

Continuity Plans



Risk Management

It is important that you think about risk to your charity/organisation.The first step is to consider the possible risks and identify them. Creating a risk management plan is an approach that:

  • recognises risk
  • considers the likely probability of the risk occurring
  • identifies the likely impact should the risk occur and
  • describes how the risk will be managed. 

For a risk management plan see Risk Management Plan – overview and template

The Risk Management Toolkit is a resource to assist with identifying and understanding risk factors for an organisation, create a risk management policy and manage and monitor the risks identified.


Effective complaint handling

Download PDF 689 KB | Download DOC 144 KB


Managing unreasonable complainant conduct – full manual

Download PDF 1.69 MB

Digital Technology Project

Yearly support programme to:

  • assess your software, hardware and skill needs
  • select and install technology
  • Train and support to further funding

For further information on this project read here, or contact kathy@socialink.org.nz for further information.